Returns (Entitlements to withdraw from the agreement)
You are entitled to withdraw from the agreement within 14 days without providing any reasons.
The period to withdraw from the agreement ends after 14 days from the moment you have come into possession of the items or the third party, other than a carrier and named by you has come into possession of the item/items.
To withdraw from the agreement, you must inform us (at-S Tomasz Sosnowski, ul. Jasna 18a, 05-506 Wilcza Góra) about your decision to withdraw from the agreement by a clear statement (sent by post or e-mail).
To observe the withdrawal period it is enough to send information to us regarding withdrawing from the agreement before the withdrawal period has expired (template below).
Note: This entitlement DOES NOT REFER TO PERSONALIZED PRODUCTS.
Limitations and effects of the agreement withdrawal
Should you exercise your entitlement to withdraw from the agreement, we return all payments received from you not later than 14 days from the day we have been informed about your withdrawal. Money refund will be executed by the same means you chose for the original transaction unless agreed otherwise. We may delay the refund until the item arrived back or until receiving the proof of sending, whichever shall be prior. The shipping costs for the return of the item befalls on you (the buyer).
The items should be returned in the same physical condition as you have received them. The items should be returned immediately or not later than 14 days after informing about the agreement withdrawal.
Below you will find a template informing about withdrawal from the distance agreement.
Full name and address of the buyer
At-S Tomasz Sosnowski
Ul. Jasna 18a
05-506 Wilcza Góra
Regarding: order no.
Statement of withdrawing from a distance agreement
I hereby declare that under the art. 23 of the Act of 30th May 2004 on consumers’ rights (Dz.U. from 24th June 2004) withdraw from the sale agreement of the following items ……../…….. the delivery agreement of the following items……………concluded on…………….
I ask to return the payment for the item/s to the account…………………. and the original shipping costs for the item/s in the 14-day period since the receipt of this statement.
At the same time, I am informing that the purchased item/s will be returned under the conditions stated in the agreement within 14 days.